NO SERVICE FOR ALMOST A MONTH

I logged a fault with Telkom on 8 July 2015. I haven't had any service since the beginning of July 2015 (no landline or internet). I have been phoning Telkom almost everyday and on each occasion, I am given empty promises and assurances that I will be called to arrange access to my premises. the first technician was assigned on 10 July but I have not had any call from him. This is the story I receive every time I phone. the technician was assigned, will get my manager to call him, etc. etc. this is completely unacceptable as I am expected to pay for the services I am not receiving. this is totally unacceptable