No service for almost 2 weeks

Reported my phone line and ADSL on Wednesday 30 September and was given reference number 20CRK300915. I have been following up with Telkom using the 10210 number every 2 days to no avail. Each agent has their own story and is quick to send a rating sms than getting my problem resolved.Last story I was told was that a technician would come through to my house on Friday 09 Oct and would call before coming out. I waited the whole day and nothing. I am now going to be charged for services that I am not receiving. I wish Telkom would focus on getting their service right, than all this promotional things that they have going. Existing customers are not happy.