No Service for ages

Im so ****** sick of you guys now. February and March and now April we've had no fixed line service (landline and ADSL) so I've had to spend money on data as well as pay my account in full for those months because I don't want our service cut off (how ironic). From the 4th of February we were told there is an outage in the area and we were first told that we will only have our service back within 3 days, then 3 weeks, then one day when I called the faults department, I was told they know nothing of the outage. I'm honestly sick and tired of calling your call center and going to your stores ( You've got a consistently rude employee at your Vaal Mall store) because I keep getting different answers ranging from a technician has been assigned to the problem to the people telling me the is no reported outage. I'm really just annoyed now because you guys cannot seem to fix faults at all but you keep sending invoices and expect us to pay or else we won't get services and will be charged interest on our amount due. Again just sick and tired of this situation.