No Service for ADSL Fault

On October 25th my ADSL line had been damaged due to a power surge. I had logged a fault the very same day. The events follow:<br> <br> - 25/10/15 - Logged a call with Telkom<br> - 26/10/15 - Technician looks at my telephone line and NOT ADSL when the fault reported was made clear after 20 minutes of troubleshooting with the helpdesk the previous day.<br> - 10/11/15 - No technician has come to site to date after re-opening the call on the 26th. Called the Telkom customer care line and was told that the call had been closed.<br> - 16/11/15- Call through again at 5pm, was told that a technician has come onsite at 1pm and the call was closed. No technician had come onsite.<br> - 18/11/15- Called yet again, requesting to speak to a manager. This time told that a gentleman by the name of Raph will call me in 5 minutes. I call back 20 minutes later and was told that no one by that name works there and that my call was in fact closed, AGAIN.<br> - 19/11/15 - Call to inquire of progress and was told that yet again my call had been closed even though no technician had come onsite. The woman on the other end confirmed that my ADSL line is NOT syncing and it there is a fault. <br> After 4weeks still no assistance!