No Service for a whole month

30 October 2015 my line and adsl went down. I decided to give it a bit of time to rectify itself, by Wednesday 4 November 2015 still no service so I logged a fault. 434CRK041115. I phone back a week later, still no progress on my fault and they escalate the problem. 777955. A few days later I phone back again, they tell me a technician has been assigned and it will be sorted out either that day or the next. 3 days later still no service, I phone back, They aren't sure why a tech hasn't been assigned yet, but they will make sure that one is, and the cut off date for that escalation is Friday, 20 at 12:00... Tuesday 24th I phone back, still no progress they will make a note and they assure me it will be sorted. Wednesday 26th - still no progress they technician has been assigned but they can't tell me when this will be sorted out, but in the meantime I have to pay Telkom for a service I am not receiving and pay Vodacom for 3G at the same time. Absolutely frustrated