1 reviews | Active since Nov 2010
No service for a month, but I have to pay!
<p>On 4 Dec 2016 I logged a fault (73CTK041216) on my ADSL line. I heard nothing and the fault was "in progress" until it was just closed without resolution on 24 Dec 2016. Directly after it was closed a new one was opened by Telkom without my intervention (153CTK241216). I got a call from a guy (Moss) on 29/12, but he could only come fix the problem before 15:30 in the afternoon, when no-one was home. I told him I will phone him this week to make an appointment during working hours, and now he tells me it was assigned to someone else. Now I wait. Today is 4 Jan. I have not had service for a full month, but yet I have to pay? Highly disgusted!</p>
Thank you for the resolution. Why is it necessary for me to turn to social media to get service? Perhaps the normal channels should get this type of attention, then this will not be necessary.
Thank you for the resolution. Why is it necessary for me to turn to social media to get service? Perhaps the normal channels should get this type of attention, then this will not be necessary.