No service for a month

<p>ADSL and landline dead for over a month. On 2 August 2016 received the following:</p> <p>Dear Customer, Fault ********** 17 has been created for Service ID ********** 184 Telkom will endeavor to resolve the problem ASAP. Please do not reply to this SMS. </p> <p> </p> <p>Regular calls to 10210, online chat and emails still haven't helped to escalate the problem. Losing time and money and still being billed for the line rental. Telkom claims this is a cable fault, area wide. No one of our neighbours have the same problem. </p>