CK
Christian K

1 reviews | Active since Jan 2016

20 Jan 2016, 14:23

No service for 6 days and counting

*No Service (Voice and Data - ADSL) - evening 14 January 2016<br> *Fault 45CTK150116 registered 15 January 2016 - 08h00 and immediate escalation number 808909 as I also lost complete service 18 December 2015 for 3 days<br> *Called twice a day to follow up. Received a progress email on Saturday 16th @ 15h30 to say the fault is with the Technical Division. <br> Called again to be told resolution date Monday 18 January 2016. Called twice on Monday 18 January to be told that still no technician - Call Centre Supervisor Carl would call me back after confirming that technician had been allocated. Guess what - no call back.<br> Call twice yesterday and Donald the supervisor to call me back confirming allocation of a technician. Guess what - no call back.<br> Called today @ 14h00 - still no technician.<br> <br> Customers can not be misled and **** to by their only link to the Telkom and that is the Call Centre.<br> TELKOM are you listening???<br> <br> NO SERVICE....NO TECHNICIAN...NO TELKOM despite escalation number ------ 6 days and counting

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Replies (1)
Telkom
Telkom's reply22 Jan 2016, 09:10
Official
Hello CEKwant,

We are very sorry for the inconvenience caused.

This response serves as confirmation that your query has been received; an agent will contact you to obtain further information.

Should you need to contact us, please do so via email: ***.

Your reference number is: SM191221.

Kind Regards
Wesley
Telkom Social Media Team