NO service for 6 days already
My landline as well as my internet has been disconnected since Wednesday 21/02/2018. I received a message on Thursday advising that there is an outage in the area and I should respond to the sms to log a fault, I rep**** "YES" and that was it, no response thereafter. I logged a fault on the Telkom website on Friday afternoon, with reference 397CRK230218 for service ID ********** 422. But the line is still down. I need this to be resolved TODAY still and also have a pro-rata on my account for this month, because I wont pay for days I couldnt utilize my phone or internet. Because telkom wont give me free days on anything. This is unacceptable.
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Replies (2)'s updateReviewer Update
01 Mar 2018, 09:04It has now been 9 days without a service and yet to get feedback from TELKOM. I am making it very clear that for the days of no service i will not pay, can I PLEASE HAVE FEEDBACK ON THIS ISSUE? Telkom is the absolute worse service provider.
's update01 Mar 2018, 09:04
Reviewer Update
It has now been 9 days without a service and yet to get feedback from TELKOM. I am making it very clear that for the days of no service i will not pay, can I PLEASE HAVE FEEDBACK ON THIS ISSUE? Telkom is the absolute worse service provider.
's updateReviewer Update
12 Mar 2018, 13:32Telkom responded 8 days ago and to date, still waiting for a phone call for an alternative solution. Telkom, please buck up on your service
's update12 Mar 2018, 13:32
Reviewer Update
Telkom responded 8 days ago and to date, still waiting for a phone call for an alternative solution. Telkom, please buck up on your service