NO SERVICE FOR 6 DAYS - AGAIN!!!!

So once again Helkom is at it!! In the middle of my working day (6 days ago) my telephone line/ADSL/Wi-fi - dead!! I have reported the fault on their website, their FB page and telephonically - and still NOT ONE PERSON has contacted me<br> This is the second time in 2 months - last time the excuse was \oops the technician cut the wrong wire\". - that was a 4 day issue and now another 6 days!!<br> What is the excuse for this interrupted service (which i am paying for by the way!!!!!)??<br> Now i am spending hundreds of rands on Vodacom for data and airtime because the actual service i am paying for each month ie Telkom is not available to me....and apparently the technicians are TOO BUSY TO ATTEND TO MY PROBLEM!!<br> i CANNOT WORK - NO EMAILS, NO INTERNET CONNECTION AND I CANNOT USE MY LANDLINE.....SO I HAVE TO MAKE ALL CALLS ON CELL PHONE AT ELEVATED COSTS!!!!<br> IS TELKOM GOING TO REFUND ME?? OH NO THAT'S RIGHT.....WHO CARES WHETHER YOUR PAYING CUSTOMERS HAVE THE SERVICE THEY PAY FOR....??<br> <br> TELKOM GET YOUR ACT TOGETHER AND MAKE SURE THAT I HAVE MY SERVICE (WHICH I HAVE PAID FOR) UP AND WORKING TODAY!!!!!! YET ANOTHER EXAMPLE OF DISGRACEFUL SERVICE FROM A STATE INSTITUTION!!!!!!"