no service for 5 weeks now

My Internet went down on 15 January 2016 and i logged a fault at the call centre who assigned Joseph to my case <br> <br> Joseph came to my premises on 19 January 2016 and saw that my line that comes from the pole to my house was old and needs to be replaced but before he can do so they need to clean the pole because there is a climbing plant growing on the pole .<br> <br> Joseph said that he Will get them to come and clean the pole because its to much work for him to clean it and Will be in touch informing me to when they Will come and clean it <br> <br> After 3 or 4 days i decided to pay a contractor and have them clean the pole for me so i can get telkom to replace the line , After the pole was clean i phoned telkom and told them the pole is clean and they can replace the line since then i am still waiting for the technician (Joseph ) to replace it i have spoken to 4 supervisors 3 managers and over 20 call centre and head office agent's and all of them are giving me different excuses why the problem is still there one told me there was a lighting storm and the exchanges or pole was struck or there was a cable theft or the 427 code is the problem <br> <br> If anyone can help me in the mater please <br> <br> Thanks