NO SERVICE FOR 5 MONTHS!!

Item: Telkom
Rating: 1

I have logged a call for 3 faulty business lines on 31 Oct 2016 and on 02 Nov 2016. Received sms on 01 Nov saying Dear Customer, This is a progress update from Telkom SA. Fault *** for Service ID *** . Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom . For the other two lines I received on 02 Nov 2016 Dear Customer, Fault ***x has been created for Service ID ***x. Telkom will endeavour to resolve this problem within 2 days. Please do not reply to this SMS. Then on 03 Nov 2016 I received Telkom is aware of a cable related fault on your line. We are investigating all available options to restore your service. Your reference number is ***x. So it is now 11 March 2017 and not one if these lines have been fixed. These are business lines, used mostly for DSL connection and we've had to keep buying mobile airtime to support our business for lack of service from the landline/Telkom. I've called the service line on numerous occasions, only to be diverted from one department to another. I have queried on twitter only to be given the run around there too... "sorry for the delay we will communicate feedback ince received." NO FEEDBACK on when this is going to be fixed. I have subsequently cancelled two of the lines in the hope that this may get some results but unfortunately we desperately need the service of the 3rd. So I am hoping this may get SOMEONE to pay attention and fix our last line!!! #telkombadservice

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