No service for 5 days & NO idea when it'll be back

Item: Telkom
Rating: 2
Author: Warwick K

I have been a loyal customer of Telkom ADSL Internet services for over 6 years. I have been satisfied with the ADSL Service.<br> <br> However, there has been a line fault in my area since Saturday morning (3rd October). It's been 5 days now without Internet and NO-ONE at Telkom can tell me when it will be fixed. Even when I ask the call centre agent to find out when it will be fixed, the response is, \Sorry sir

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Replies (1)

Telkom's replyOfficial

07 Oct 2015, 12:14

Hello warwickkingsley,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM153739

Regards
Luleka
Telkom Social Media Team

Telkom's reply07 Oct 2015, 12:14

Official