No Service for 4 weeks and counting...

This is the second time where telkom has not been able to fix a cable fault on my telephone line. The first time was last year, almost to the day, and on that occassion it took them 6 MONTHS to fix the fault. We are now again without service, again a cable fault and already 1 month in with no service... Telkom, do you think you have the right to ignore your obligation to provide a speedy service, a service that actually works???!!! FIX THE DAMN CABLE