No service for 4 weeks

Telkom I want answers. My Line has been down since the 4th of september, There was a bulk fault in the area which was resolved on the 11th, there was still a fault with my line so I logged a fault on the same day... Fault number 549CNK110917. I have now had no service for FOUR weeks!! each time I phone the call centre I get a different story, Its a bulk fault, its a cable fault, waiting for cable, its the cable divisions problem. I've had enough of the excuses, I am sick and tired of waiting! I'm paying you and paying my internet provider FOR A SERVICE THAT I DO NOT HAVE!!!! What is taking so long?????