No service for 3 weeks. No one to speak to at Telkom

I have logged a call on 19 December and despite raising a technical issue the call was closed without being resolved. I have then logged multiple calls, all of which have been closed . I visited Canal Walk on 21 December and have logged a complaint. Still no resolution. I have spent hundreds of rands on hold with Telkom and have yet to speak to a person. I have logged onto the web page and tried to talk to someone, still nothing. I have sent e-mails, still nothing. I have done everything and nothing. No response, no service. Nothing. Three weeks and nothing. Telkom have monopoly of the market so they can deliver bad service and as consumers we are held to randsom as there is really no other competition.