No Service for 3 weeks & no feedback

Intermittent ADSL service reported on 02/02/18. Reported 76CRK020218 No service (Voice and Internet) from the 08/02/18. This was reported and escaltion number received. ********** . Was told that a technician will provide feedback/ call, no feedback received. SMS receievd on the 08/02/18 saying fault is in hand with repair division. On the most recent follow call that I made the call centre agent said that cables had been ****** and that the technicians would call my mobile, which has never happened. The customer has to be the one to follow up after no progress given given by Telkom.