No service for 3 weeks

I have reported my fault on the 15/2/2016 but didn't receive a Sms for the fault logging.I then had to re enter the fault on the 22/2/2016 with a fault number : 963CNK220216.I have since the 15/2/2016 not had a phone line and I'm paying Mweb for a service but because my landline is faulty it won't work.I called and spoke to a consultant today the 6/3/2016 who told me that my fault was assigned to a technician on the 3/3/2016 but he hadn't attended to the fault.I then said I want a credit for the 3 weeks and the consultant just said he is sorry for the inconvenience.<br> <br> Surely I can cancel my contract with immediate effect due to me paying for a service which Telkom won't fix.Is this not breach of contract between Telkom and myself?<br> <br> I have asked for the area managers number but they won't give it to me and have even asked for him to call me but still nothing.<br> <br> Please tell me legally what I can do?Any advice is appreciated