No Service for 3 Weeks!

On the 8th of January 2016 my internet went down. I called Telkom, and was told there is something wrong with the line. It is now almost 3 weeks later and I am no closer to having my line fixed. I have called Telkom numerous times and have been **** to or given inaccurate information EVERY TIME! All they seem to do is \ESCALATE"the problem. It seems that word \""escalate\"" means \""I am not going to actually do anything"