no service for 3 weeks!!!!!!

could a technician please come and look at the problem with our landline and Internet?????? We are paying for a service and the telkom landline and ADSL have been down since 28 sept. Honestly, I don't think it's too much to ask after multiple SMS , phone calls, sitting on hold and false promises. All of course costing us due to having to use cellphones. So if someone could get back to me and actually pitch to sort out the problem it would be appreciated.