No service for 3 weeks!!

I have reported a faulty telkom landline on 20 March 2018. The line is dead and I cannot use my internet. I have 3 weeks of work, bills and urgent communication waiting. I have followed my report up 5 times, but there is still no response. every week I get a phonecall on my cellphone from Telkom trying to sell some new product ,yet your services is non exsiting!!