No Service for 3 weeks

I logged a line fault on 21 Aug. The sent me a technician 6 days later to put my line on a different pair. Worked for 3 days and went down again. Now i have been waiting another 10 days. The call centre says the issue is with the Technician dispatch. They said a technician has been allocated. But cannot tell me who or when he will help me. They gave me a number of the dispatch. Have phone that number 52 times, either just rings or busy tone. I am so fed up with Telkom service! Can not wait to get fibre and never use them again. Unfortunately not available in my area yet. Please give me some guidance on who i can call or who to speak with to get this issue resolved. <br> <br> I hate Telkom. They simply don't care about service delivery at all!