No service for 3 weeks....

Hi,<br> <br> I have not had any service for 3 weeks !! I get NO email, sms, phone call what so ever to tell me why this happening. I tried phoning the call center, but I have got no time to wait longer than 30 minutes waiting to be answered. 20 mins was the longest I could wait.<br> <br> When I went to the Telkom Store, they said we don't know and I must phone to place a fault, which I don't have time to do. And the shocking thing is, I had to pay the full amount for my line rental, which has not been working for 3 weeks as well as pay me ISP for which I receive nothing in return because my line is not working....<br> <br> When I phoned my ISP, they said there was no service on the line and would place a fault with Telkom, I received a reference number, but when I try to track that reference number on [URL Removed] nothing comes up. <br> <br> Please help me understand why my line is not working, even an SMS or an email would help, but I am completely left in the dark here with no internet...