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Michelle M

1 reviews | Active since Nov 2015

08 Nov 2015, 19:04

No Service for 3 Months

In July I received a call from telkom Sales asking if i would like to upgrade my line and increase our Data usage.<br> However this would mean that I would have to enter into a two year contract. I agreed. On the 8th of August My Service Stopped.... Line Dead! I have called the call Centre Several Times, Escalated Several Times, Been to the Branch at Greenstone... Several times, and still no Service. The Technicians keep closing the calls without fixing the problem. You cannot reopen a fault once closed. I have requested Telkom to Null and Void the contract, but no department seems to be able to do this. I have requested that I can please be notified when the Technician is coming out so I can make the necessary arrangements for someone to be home.... no communication. I have also been promised feedback from Managers... Never Happens. And I have to deal with the billing department to reverse costs incurred. All Managers are always in a meeting and nothing is getting done.

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Replies (1)
Telkom
Telkom's reply10 Nov 2015, 05:39
Official
Hello Morsner4,

We do apologise for the delay.

Note that we will look into your line upgrade query and make contact to assist further.

We do value your business with us.

Your social media ref: SM166117.

Regards,
Boitumelo
Telkom Social Media Team