No Service for 3 Days

<p>Logged a fault (571CWK170117) 3 days ago for my line being out of service. Was told that my line was crossed with someone elses and they would look into it. 2 days after logging the fault the request was closed as it was "Resolved" but my line is still dead - there is no dial tone and I cannot make or receive any calls nor can I connect via ADSL! Logged a new fault (565CWK190117) 20 hours ago and my line is still not fixed. </p>