NO SERVICE FOR 2 WEEKS NOW

Phone line and internet line has been down now for 2 weeks. on 1st Feb i looged a complaint via sms, no response, sms logged 3 other times and i called in 4 times each time being told that repairs takes 4 days from the time it is logged. it is 2 weeks now and still nothing has been done. each time i call they take my cell number yet not once did i get a call to say what the delay is. most times i work from home but now i cant without a land line and internet service. My business is now suffering because these people cant do their jobs. i refuse to pay s subscription for a service i am not recieving