No Service for 2 Months

We have been logging calls from 1st week in April for Intermittent Internet Disconnection problems. When we ping google we get pings like 2***ms. Total calls that has been logged is 8 Calls. Every time we log a call it is promised to us that a Technician will come out to have a look at the Problem. after 5days the calls has been logged, Telkom will close the calls with an sms saying \Problem has been restored