NO SERVICE FOR 18 DAYS TO DATE

<p>My first call was logged on Tuesday 08/11/2016 with no result (the website says it is still in progress). My second call was logged on Thursday 17/11/2016, also with no result and I got a new refrence number (the website says it is still in progress). On Wednesday 23/11/2017 I was told that a technician was working on the problem. Today, Thursday 24/11/2016, I was told that my query would be escalated as no technician has been assigned yet. Every time I sleak to someone different I get a different excuse. Both my telephone line and my internet are down, so I find it highly unlikely that my modem is faulty (as advised by agent 5th or 6th or 7th). What must i do to get my service back?????</p>