No Service for 18 days and counting

I reported a No Service fault on the Telkom website on 1 February. The unknown Hello Peter Telkom representative (their emails never have a name attached) informed me on 12 February that their technician reported the fault as rectified. I informed the Telkom Hello Peter Rep that the fault had never been rectified, to which he / she told me that my fault was linked to a batch fault which was resolved. However he / she re-logged the fault for dispatch on 13 Feb. To date, 18 days after the fault was first logged and six days after it was re-logged, I still have no service. The Telkom online fault tracker simply lists the status as \Open". I emailed the Telkom Hello Peter rep on 17 and 18 February"