SH
Simon H
1 reviews | Active since Sept 2011
09 Oct 2015, 19:26
No service for 15 days
Damaged cable. Logged call. They tried to close the call several times via SMS. Escalated via call centre and Twitter. All they do is apologise saying the technical department and technicians are assigned. They used to be really good in our area but now they are just useless. Both of us work for a major financial ORGANISATION and are on call but as a result of no phone or Internet we have not been able to do our jobs.
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Telkom's replyOfficial
09 Oct 2015, 19:50Hello shunter0001,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM152159 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM152159 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply09 Oct 2015, 19:50
Official
Hello shunter0001,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM152159 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM152159 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media