No Service for 12 Days

<p>Dear Sir/Madam</p> <p>It is now 12 days since the fault has been reported. Reference number 19BWK081016 reported on 8 October 2016. Twice I have been told that the issue has been escalated. A technician came out onThursday 13 October, but I still have no service nor do I know the status of the issue. And in the meantime I cannot work from home. This is now costing me extra expences to travel to work and I have spent so much on mobile data.</p> <p>Please advise.</p> <p>Regards</p> <p>Faika</p>