No service for 1+ years, but I am billed monthly

January last year (2015) we reported that all though Telkom Mobile shows on their website that our area has 3G coverage, there is no coverage at all. It took about 8 months before their sub contractors came out to verify that there is indeed no signal and the case (Case: ***5) has been in retentions since then. <br> <br> So for 15 months we had no coverage, but every month R137 is debited from our accounts (R2055 total so far).<br> <br> How is this not *****ing?<br>