No Service - Fixed Line

<p>I logged a ticket via the mobile app on Monday night 14/11/2016. Ticket nr: 1218CTK141116. Checking the ticket status daily is was only once updated to say it is assigned nothing more. I contact them via the Talk to us page every single day just to get the details that it was reassigned to another engineer or the Engineer is working on it and they will escalate it with details that this should be fix as matter of urgency. I phone them 3 time during the week allready after waiting for 10 to 15 min in the line to get details that engineer is assigned and they will escalate it. I do not think Telkom knows what the work escalation astualy means or even what feedback and progress actualy means. Keeping your customer inform about the progress or issue will put you at ease and actualy show they are working on the fault and care to solving the issue. To date I did all the calling and requestiong feedback with no responce to what and by when this will be looked at or even solved. I use this line every single day to perform my work and without this I am cut off from my business. I just wish service delivery is as important for them as it is for me and that the customer that are actualy paying for there service actualy get there service delivered to them. Telkom is fast to ask for payment but not when iot comes to service delivery they are one of the worst I have ever seen to date.</p>