No Service/Feedback from Telkom

<p>I have activated a mobile data contract including router I received from Selldirect on 31 Jan.</p> <p>I have phoned Telkom to cancel the contract on 9 Feb, because the speed was too slow, and I was unable to work for 2 days in a row. Telkom case number ********** 3. I have contacted Telkom several times after this regarding follow up on the cancellation, but the first feedback I received from Telkom was more than a month after I logged the case, and they advised that they will refer the call to their technical department to advise on the network speed. The technical department only contacted me in April, and by this time I advised them that the service I am receiving is too slow, and I would rather cancel the contract altogether.</p> <p> </p> <p>I was phoned today (3 months after I opened the case to terminate the contract) by Telkom, and I was advised that the contract cannot be cancelled as there is Telkom coverage in my area. I explained that I have not used the product for 3 months, waiting for their feedback, from Telkom and waiting for the termination to kick in. The agent would not agree and will not continue with the cancellation of my contract.</p> <p> </p>