No Service / Feedback - ADSL line problem

I have logged fault 118CVK280915 with your call center and am still to receive any feedback in this regard. According to your agents the tech department will try to fix my line syncing issue remotely. but no one has called me to confirm or report to me what the progress is. On your fault tracker the only progress this fault has made is the sms you sent to me with the fault number. I tried phoning your bloem branch to be told they don't deal with technical queries. the lady gave me a number that doesn't even exist. the 3 other numbers i tried either never get answered or they also don't exist! If i'm a day late with payment you'd be on me like hot on toast, but otherwise you're unreachable? You expect me to pay my account for a service I am not even receiving? Why must i go as far each time to go into the branch to get any service at all? This is unacceptable!