No Service / Feedback

I have reported our Telkom line down on the 13th of November with the reference 456CTK131115. On Saturday the 14th we were visited by a technician who claimed our line has been cut at the area \box"and that he will get the underground team to take a look that same day. Since then we have not heard anything from Telkom and our line is still down. We did a follow up call where the consultant said the query has been only allocated to a technician on Wednesday 18th Nov"