NO SERVICE !!! EXTREMELY *** SERVICE FROM TELKOM!!!!

Approximately two weeks ago a cable was subsequently ****** in Ennerdale which effects our phones lines. This which now has been off for two weeks, We have a security company "BURGLAR PREDATOR" which operates 24/7 seven days a week and we have a contract with Telkom. Our lines has been off and if it was not that I stopped at the site where the cable was ****** I would never have known that Telkom has decide NOT to replace the ****** cable. This only came to light once I spoken to the guys from Telkom who was at the site. Nobody from this big company had the decency to come to us and notify us that this was their intend. I was then given the number for the cable supervisor named "TEDDY" whom I called and he confirmed that the cable will "NOT" be replaced and that he will escalate the matter as this is effecting our operations and communication with our clients. This was now FOUR DAYS AGO and I have still not had anyone from TELKOM to come or call me and TEDDY took my contact details on the day. Now if I have a contract renting equipment from Telkom and they deduct money every month, NOW THIS MONTH THEY GONNA WANT TO TAKE MONEY FOR NONE SERVICE???? I have not stopped all debit orders for them until someone can resolve my problem or I will have no option but to go and look for a alternative service provider ?? THIS IS THE *** SERVICE TELKOM IS PROVIDING AND WE JUST HAVE TOO KEEP PAYING. NO COMMUNICATION TO CUSTOMERS ????