1 reviews | Active since Jul 2018
NO SERVICE EXISTS AT TELKOM
I APP**** FOR FIBRE WITH VUMATEL Using Telkom as my Services Provider. The biggest mistake of my life. Bad service from day one. U received a ref number from Vumatel linking my.order to Telkom as my Service Provider. Telkom cant find my order. This resulted in me spending hour on the phone with the call center, witj NO LUCK. I THEN DECIDED THAT I WANT TO CANCEL MY ORDER. OFF TO TELKOM CRESTA I GO. HERE I WAS TOLD BY A VERY IRRITATED STORE MANAGER THAT HIS STAFF MEMBER SHOULD SEND REENA READY A EMAIL REQUESTING THE CANCELLATION. HE SEND THE EMAIL. TILL TODAY NO REPLY FROM REENA REDDY. THE FOLLOWING DAY I SEND ANOTHER EMAIL TO HERBE ALSO WITH NO REPLY. DECIDED TO DRIVE TO FOURWAYS CROSSING TELKOM, WHERE I WAS GREETED BY A LOVELY LADY NAMED Mapaseka PORTIA. Portia listed to my complain and my cancellation request. She informed me that REENA REDDY ,is the correct person to reslove this issue. Portia offered to call REENA REDDY, ONCE THEY CALL WAS CONCLUDED PORTIA UTTERED THESE WORD WHAT A RUDE LADY IN SUCH A POSITION. APPARENTLY ACCORDING TO REENA WE NEED A Ref Number STARTING 2018 . PORTIA RECOMMEND THAT I CALL VUMATEL, WHICH THE IMMEDIATELY SUPP**** ME WITH THIS REF NUMBER. PORTIA IMMEDIATELY EMAILED REENA REDDY WITH THE REF NUMBER SEE WANTED.
MY CANCELLATION QUERY STARTED ON 5th.July 2018 and up to now still nothing. NO FIBRE, NO SERVICE PROVIDER DUE TO TELKOM INCOMPETENCE.
MR CEO PLEASE HELP TO RESLOVE THIS AND CANCEL MY ORDER NO ONE CAN FIND, BUT IS HOLDING UP THE NEXT STAGE AT VUMATEL.
AFTER THIS I'M STARTING A CAMPAIGN TO BRING TELKOM DOWN OR MAKE SOUTH AFRICA AWARE OF TELKOMS NO SERVICE POLICY
All I WHAT I to ENJOY FIBRE EXPERIENCE that I deserve.
And ENJOY it with another service provider that can show TELKOM what service is all about.
AFTER all emails, Stores visits, CALL Centre calls absolutely nothing is being done
REENA REDDY SHOULD BE REPRIMANDED,
Please cancel my order REENA REDDY. Pretty please
