NO service ever!

on the 10 of July I took a Telkom contract with a 2mbps line uncapped from Telkom. the consultant that assisted me told me I will receive the installation 2-7 days after we signed the contract. the 8th of august the installation was done. that's 1 month later. I am now without any wifi at home as there is a problem on my line that no one can define and explain to my why I don't have wifi<br> so basically I have no got to pay for this thing I don't have and I have to pay 250 for a technician to come to my house to do something that's not my fault??<br> I think im going to cancel and just get this from another company im not happy with this service at all.<br> I have basically had wifi for one week and now it doesn't work but I have to pay for a full month and I don't know why??