No Service even after numerous complaints logged

Telkom. I have logged faults in vain. To date my line is not working. Wifi not working for almost 3 months yet I'm paying for the service. Why should i pay if I'm not getting any benefit...infact. I want my money back. You have failed to offer any remedy for this issue and i am fed up of empty promises your techs give. Lies...all lies because its never fixed. Tiered of empty promises. I have had endless issues with this line from the start. Give me what i am paying for and stop taking charges you have not earned. Furious and totally disappointed by your lack of service and interest.