No service - Dont care about customers \ LTE

I recently took out a LTE contract with Telkom after going into their store in Centurion - after checking the coverage and finding my area had coverage we continued on in the process , when at last we got to the end , oops no routers left in stock , but would contact me when they had to complete the contract , a week went by and nothing , a family member went in again and hey they had in stock , thanks for letting me know ( not ) completed details and received the router at last -- 1st problem after finally receiving the unit and connecting it found i had a problem , had excellent 3G coverage but none to poor 4G\Lte coverage ,went back to the store and reported this got my 1st case number ***4 after a week i called their help desk since the centurion store doesn't answer their landlines ever ,even employees at the store acknowledges this later on , so after calling the help desk week 1 they stated nothing had yet been done on this and would escalate it , 2 weeks later i notices a sms on my lte router , they couldn't get hold of me on the router number so they closed the call , didnt know what to feel at this point what *********** person tries to call you on a router instead of the 3 contact numbers provided to them - 2nd problem so i raised it again with the help desk and was 1st told they could not reopen the call -- 3rd problem again called their help desk and logged a new call and even sent a email to the consultant showing the problem and coverage etc of course no response back nothing new call for the same problem *** -- 4th problem a week after this and still nothing i went back to centurions telkom and requested to speak to the manager , showed her printed copies of the emails sent to 2 consultants already and pointed out the incompetance of the person on the 1st call logged trying to call me on the router and then closing my call , she could also just roll her eyes and sigh at hearing this , she requested i mail this to her and gave me her email address ,took down my name and said she would assist in this , a month later still no news -- 5th problem called their help desk again to find the same old answer nothing has happened on the call but would escalate it , heard that somewhere before -- 6th problem so in short buyer beware it looks , Telkom basically makes it the customers job to follow up and try to get their workers to do their jobs from the consultants on their help desk up to their managers in their stores , i hope posting it on hello peter may finally have this reach a person able to resolve the matter as i canceled my previous 3G contract and took out a 4G\Lte contract for better speed if i knew then what i know now i would have rather have stayed on my old contract or at least 1st look for another company offering a similar deal. Presently Telkom have shown a don't care attitude , and lack of ability and knowledge to assist their customers and claiming to be able to provide a service they cant but still happy to take your money all the same .