no service / disgusting service - internet

<p>Waiting since the 18/12/2016 for internet to be installed at our new home, Moved back to SA from Botswana. Called ccc on 28/12/2016 & an agent confirmed that a technician will install on the 4/01/2017! Then received the following message from Telkom - </p> <p>Dear Customer, your installation for order ( ********** 35) is scheduled for ( ********** 4 between 07:30:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.</p> <p>After waiting all day in the 4th, no technician- contacted ccc &I was advised that the installation will now be on the 11/01/2017?? As the technicians are all on leave- so why do you book a date with the customer if you clearly know they are all on leave? No one advised me of the change!! No senior representative available at Telkom to escalate my query?? I have had to call Telkom regularly to find out what is happening- & receive conflicting stories every time! I then asked to cancel my installation contract as I don't think I want to do business with a company who gives out conflicting info to their so called customers & was advised no problem with cancel it for you!! Really Telkom I thought you were better than that????? Disgusted.... </p>