No service - disgraceful

I logged a fault with Telkom on Sunday 1 February online via a 3G device. I was initially extremely impressed when I received an sms stating that the issue would be resolved in 2 days. I then received a call on Tuesday asking me if technician could come out, again I was impressed. The technician didn't pitch up. I then called Telkom on Thursday waiting for 47 minutes to get hold of a consultant. The consultant then called the technician who would not talk because he was driving. The telephone consultant promised to call me back. I am still waiting. Telkom if you do actually care about your customers perhaps just phoning them back would be a great start. I am considering cancelling this service and moving to a more reliable provider albeit cellular provider.Fault number if anyone is even listening - 440CRK010215