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dR
dean R

1 reviews | Active since Jul 2010

06 Sept 2017, 12:47

No Service Delivery(AGAIN)

An order was placed 3 weeks ago for a line migration and I was advised that the order would be for-fulled on the 31st of August and a technician would SMS me 2 days before to arrange for a suitable time.... 5 days later I am still awaiting this SMS or phone call yet I have paid for the month of August subscription and have received no service or feedback to date from Telkom!!!I have now taken it upon myself to contact 10210 on many occasions which is the most painful process in the world as it seems no one works in this department, I have been on hold for the past 2 hours and still no one is home ??.. Please could someone assist here as I am up to my neck with trying to contact a service provider that I PAY for a service yet I receive absolutely no service from. My reference number is ********** 49A

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Replies (2)
dR
dean R's update15 Sept 2017, 07:51
Reviewer Update
Good Day Moenieb, Thank you for your wonderful reply yet I still await feedback on my line migration which is now going on 6 weeks, I received an sms from Telkom yesterday advising me that my order is receiving attention but at the incorrect address?? Please can you arrange for one of your representatives to contact me as no one seems to know what is going on here. I did also received an email this morning with my new Telkom account details yet I do not use Telkom's data and never have all I requested was a simple line migration to my new address!!! How hard can that be? Please get someone to phone me so I can get some form of feedback.
dR
dean R's update26 Sept 2017, 11:43
Reviewer Update
Good Day Moenieb, It seems you are not interested in this query or complaint as i have still not received any feedback to date. I have also contacted your call center again and still this has not been resolved... I still am awaiting for someone to call me regarding my line migration and have now been advised numerous times that someone has tried to contact me but when I queried the number they gave, it was the complete incorrect number, could you try assist your customers and get someone to contact me on my correct number ********** 465 so I can get this escalated, it is now going on 7 weeks without any feedback and I still await my line installation. It seems everyone in your organization is *********** or just does not care about the customer?