No service delivery, uphelpful support team

I took occupancy of my new home on 1st January. On 5th January, after the previous owner had cancelled his line with Telkom, I app**** online for a new line. On 11th January, I received a message saying my order had been processed - but when I contacted support they said the order had been lost(?)! They advised that I apply again, which I did on 12th January. At the time I was advised that it would take 7-21 days to get the line set up again. Today, 23 days have passed and I have not heard anything. I've asked the support team to assist, to little avail (we don't know, we can't help) and was rudely disconnected by one of your agents, intentionally, from the live chat twice. My partner and I work from home so the delay is proving costly i.t.o. mobile data usage; I've asked for an expected appointment date and no one is able to give any further information; they are unable to even furnish a reason for the delay. It is this level of incompetence and inability to deliver that has given Telkom such a bad name. I have even gone off the idea of using Telkom for the ADSL and internet service line rental and approached a more professional ISP separately as a result.