YI
Yunes I

1 reviews | Active since Aug 2009

17 Feb 2016, 11:58

No Service delivery, passing the buck

I am sick and tired of Telkom and its pathetic and lazy employees, I requested a complaint to be logged because I am not getting internet while being in a LTE zone with 77% signal strength. <br> My connection constantly \dies\"whilst still connected, I get an OOB message and I still have 6 gig of data available. <br> Telkom operators don't respond to you when you chat with the online and they haven't called me back for 5 days now. I'm extremely frustrated that I cannot even get a reference number from Telkom on my complaint. I will take this matter further by laying a formal complaint to ICASA and NCCSA. Telkom cannot charge me and not provide service and their rude *********** employees should stop passing the buck."

0
Replies (1)
Telkom
Telkom's reply17 Feb 2016, 12:11
Official
Hello Yunes,

This response serves as confirmation that your query has been received.
Your reference number : SM201857.
A consultant from our mobile team will be in contact to assist with the query.

Regards
Telkom Social Media Team.