No service delivery O/N***

Hi

I app**** for a landline and an uncapped package from Telkom on the 4th August 2017.

Last week when I inquired about my order, I was advised that my request was laying in the same department all this time and that it has not moved forward.

Today when I called I was told that my order is still not complete.

Telkom can be very assured that if my order has not been completed and installed by the end of this week, they will be losing a customer. There are other options out there and no one needs to accept this. Other people I have spoken to have advised within 2 weeks all was done. WHAT IS THE PROBLEM???

Absolutely disgusted!