NO SERVICE DELIVERY ON NEW ORDER UPGRADE

I ORDERED TWO LINES TO BE UPGRADED ON THE 15TH OF DECEMBER 2014, AND TO DATE THE ORDER OF ALL ITEMS HAVE NOT BEEN DELIVERED. I DO NOT HAVE THE SERVICE THAT i AM BEING BILLED FOR AND YOU CANNOT CONTACT THE SAME PERSON TWICE AT TELKOM TO ASSIST AND RESOLVE YOUR COMPAINT, OR LACK OF THE DELIVERY OF THE PRODUCTS.<br> PRODUCTS THAT WERE SUPP**** ARE FAULTY AND NO ONE CAN ADVISE WHAT TO DO NEXT.