jB
johan B

1 reviews | Active since Mar 2010

30 Jan 2015, 08:07

NO SERVICE DELIVERY ON LINE REPAIRS

TELKOM SA IS NOT WILLING TO LOOK AFTER AND CARE FOR THEIR CLIENTS IN BUSINESS AND PRIVATE USE.<br> *** WAS REPORTED ON 27/01/2015 TODAY IS 30/1/2015 NO ONE HAS COME TO INVESTIGATE THE MATTER.<br> THE CABLE WAS NOT ****** BUT CUT OFF AT THE ENTRY TO THE PIPE SO A NEW CABLE HAS TO BE INSTALLED TO REPLACE THE EXITING ONE.<br> I AM A BUSINESS CLIENT THAT ACCORDING TO MY AGREEMENT WE RECEIVE PRIORITY CALL TREATMENT THUS WHEN A CALL IS LOGGED THEY WILL RESPOND WITH URGENCY. <br> LIKE HELL!<br> IT TOOK ME 6 HOURS TO LOG THE ERROR, PHONE CALLS 10217, SMS, INTERNET AND CHAT ROOM AND EVEN STAFF AT TELKOM INFORMED ME \GOOD LUCK". AND YET STILL NO SERVICE AND THIS IS A BULK FAULT AS THE WHOLE BLOCK IS BEING AFFECTED"

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Replies (1)
Telkom
Telkom's reply30 Jan 2015, 15:26
Official
Hello Home User,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM84492

Regards
Luleka Kewana
Telkom Social Media Team