No Service Delivery on Fixing Line Problems

After reporting my faulty phone line on the 11 June 2015 a technician \very untimely"arrived on Sunday the 14th of June 2015 to assist with repairing the line. (who's equipment was in a horrible state) His conclusion of the problem was that he cannot fix my telephone line as the \""Telkom cable\"" was faulty in the area.<br> Which is very confusing to me as both my neighbours across and next to me have working phone lines.<br> Till date"